There are no refunds or returns.  Defective hardware items will be replaced with the exact same item if brought to our attention within 7 days of receipt of your order. Please contact us for the exchange procedure on defective hardware. If you are not satisfied with your order, please contact us and we will work to find a solution.  We stand behind our products are are 100% committed to customer satisfaction.

By ordering from this website, you understand and agree that you must be 19 years of age or older.  All packages are sent using Canada Post Expedited Parcel and are sent using the age verification service which requires the presentation of photo Government issued ID at delivery showing that you are 19 years of age or older.  Any parcels returned to us because of failure to meet the age requirement are non-refundable.

By ordering and using products from this website you understand and agree that no health claims have been made and that all products are used at your own risk.  By using our products you agree to hold Cloud Company Vapor Inc. harmless from all actions, demands, liability or other legal processes in relation to the use, consumption, misuse of said products, whether intentional or accidental or otherwise.

SHIPPING TO EUROPE and INTERNATIONAL DESTINATIONS: FLAT RATE SHIPPING CHARGES WILL BE PRESENTED TO YOU AT CHECKOUT AND ARE BASED ON THE TOTAL ORDER VALUE.  

FOR ALL INTERNATIONAL SHIPMENTS: Please be aware that you are responsible for knowing the laws and regulations of your country for import of products sold on this website.  We will fill and ship your order as specified, but we are not liable for any customs seizures or refusal of import into your specified country.  You will also be responsible for any duty, taxes or fees imposed by the receiving country.   You must be of legal smoking age in your jurisdiction to purchase products from this website.  In order to reduce credit card fraud, we have a policy of only shipping to the billing address associated with the credit card used to purchase.  Should billing and shipping addresses differ, you will be contacted for further verification or documentation before the order will be completed.