We accept Interac e-Transfer as a payment option on our website and also Credit Cards (Visa, Visa Debit, Mastercard and Discover). To pay for your order via Interac e-Transfer please send your Interac e-Transfer (only works in Canada) to email@example.com Please quote your order number in the remarks section and use password "Cloudco". For credit card payments, they are processed directly on our website via Beanstream (TD Merchant Services) for the highest level of security and protection. Thank you!
NOTE: For orders placed where Interac e-Transfer is selected as payment option, if the transfer is not received by us within 48 hours your order will be canceled.
There are no refunds, exchanges or returns.
If you feel you are not satisfied with your e-liquid for some reason, please Contact Us with your order number and details about the product you have purchased, including the reason you are not satisfied. We will respond quickly and attempt to resolve your concerns/issues as soon as possible.
We can ship to virtually any address within Canada or the USA. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations. For international customers, you are responsible for any duties, import taxes or other requirements for import into your country. We are not responsible for parcels that may be delayed, held in customs or refused at the border for any reason. We will work with you to the best of our ability to assist should any issues arise.
NOTE IMPORTANT: ALL parcels are shipped using Canada Post's age verification service, requiring you to show government issued photo ID confirming your age is 19 years or older. Signature and ID is required to pick up your order at the post office. Any orders returned to us because the purchaser is not able to confirm this legal age requirement will NOT be eligible for any refund. It is Ontario law as of Jan. 1, 2016 that all purchases of electronic cigarette products be to those 19 years of age and older, and has also been our policy since we first opened. For USA customers, USPS will deliver your parcel transferred from Canada Post.
We offer FREE SHIPPING on Retail Customer orders over $125 CAD in CANADA and over $150 in the USA, before taxes (if applicable), and should your order qualify for free shipping, this option will be available to you upon checkout. This applies to ground shipping with Canada Post and only within CANADA/USA as specified.
IF YOU ARE IN THE OTTAWA AREA AND WOULD LIKE TO PICKUP YOUR ORDER AT ONE OF OUR RETAIL STORES, SELECT "FREE INSTORE PICKUP" ON CHECKOUT AND NO SHIPPING CHARGES WILL APPLY. PLEASE REMEMBER TO SELECT THE CORRECT LOCATION FOR PICKUP.
CANADA SHIPPING RATES:
FLAT RATE RETAIL CLIENT: $12.00 CAD
Shipments to NWT, Yukon and Nunavut may incur additional shipping charges. We will advise you upon placing your order if this is the case.
WHOLESALE CLIENTS ONLY:
PLEASE DO NOT CHOOSE FREE SHIPPING FOR WHOLESALE ORDERS!!!
Upon checkout, please select the appropriate shipping rate based on your Province:
FLAT RATE (Wholesale Clients): $25 for Ontario (ON) & Quebec (QC)
FLAT RATE (Wholesale Clients): $45 for Newfoundland (NL), New Brunswick (NB), Nova Scotia (NS), Prince Edward Island (PEI)
FLAT RATE (Wholesale Clients): $40 for Manitoba (MB), Saskatchewan (SK), Alberta (AB), British Columbia (BC)
USA SHIPPING RATES:
FLAT RATE RETAIL CLIENT $15 CAD
FREE SHIPPING OVER $150 CAD
REMEMBER USA CLIENTS BENEFIT FROM A STRONG EXCHANGE RATE USD VS. CAD WHICH HOVERS AROUND 40% SAVINGS DIFFERENCE!!!